Patient Assistance Coordinator/ Call Center Representative

Position Objetives:

• Provide new and returning patients with an engaging, comprehensive patient interaction via telephone
• Deliver timely and efficient assistance to unfiltered phone traffic, immediate patient concerns and inquires in a manner that exceeds the patients’ expectations
• Organize the assembly of Medical Record requests with timely delivery
• Place our values system on the forefront of all decision making regarding patient
• Timely and efficient completion of corresponding tasks​

Education and Experience:

• 3-years of phone interaction, consumer and customer service related experience
• Bachelor degree (preferred)

Key Competencies:

• Interpersonal skills
• Advanced communication and listening skills
• Problem analysis and creative problem-solving
• Extraordinary customer service skills
• Keen sense of empathy and compassion
• Multi-tasking with focus
• Attention to detail and accuracy
• Knowledge of computer and pertinent application software
• Office machine (copier, fax, scanner, etc.) usage

Key Performance Indicators:

• Patient satisfaction
• Quality performance
• Inquiry conversion

Apply today by contacting our Director of Operations, Whitney Hill at whill@performancerehabnj.com.