Patient Assistance Coordinator/ Call Center Representative
Position Objetives:
- Provide new and returning patients with an engaging, comprehensive patient interaction via telephone
- Deliver timely and efficient assistance to unfiltered phone traffic, immediate patient concerns and inquires in a manner that exceeds the patients’ expectations
- Organize the assembly of Medical Record requests with timely delivery
- Place our values system on the forefront of all decision making regarding patient
- Timely and efficient completion of corresponding tasks​
Education and Experience:
- 3-years of phone interaction, consumer and customer service related experience
- Bachelor degree (preferred)
Key Competencies:
- Interpersonal skills
- Advanced communication and listening skills
- Problem analysis and creative problem-solving
- Extraordinary customer service skills
- Keen sense of empathy and compassion
- Multi-tasking with focus
- Attention to detail and accuracy
- Knowledge of computer and pertinent application software
- Office machine (copier, fax, scanner, etc.) usage
Key Performance Indicators:
- Patient satisfaction
- Quality performance
- Inquiry conversion
Apply today by contacting our Director of Operations, Whitney Hill at whill@performancerehabnj.com.
